PRIVACY NOTICE (UK GDPR and Data Protection Act 2018)

1 - Scope

This privacy notice (sometimes referred to as a privacy policy or privacy statement) concerns personal data, which is defined as

information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in

the public domain.

The UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic

Communications Regulations (PECR), seek to protect and enhance the rights of UK data subjects. These rights cover the

safeguarding of personal data, protection against the unlawful processing of personal data and its storage within the UK.

1 - Suzy Croskell Women’s Health Osteopath based at 35a Churchfield Rd., Upton St Leonards, Gloucester, GL4 8BA. which

hereafter for the purposes of this privacy notice will be referred to as the Practice, is pleased to provide the following

information:

2 - Who we are

Suzy Croskell Women’s Health Osteopath provides osteopathic care for adults, babies and children, with a particular focus on

women’s health, pregnancy, postnatal recovery, pelvic health and musculoskeletal wellbeing. All treatment is provided in

accordance with the standards and guidance of the General Osteopathic Council (GOsC).

3 - Personal Data

a) For the purposes of providing treatment the Practice may require detailed medical information. We will only collect what is

relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details

concerning your health, medication, treatment and other issues affecting your condition. This data is always held securely, is

not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted

staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition

of any treatment that you give your explicit consent to allow the Practice to document and process your personal medical data.

Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of

future appointments, provide reports or other information concerning your treatment.

b) For marketing purposes, the Practice may also use the contact details provided by you to respond to your enquiries including

making telephone contact and emailing information to you which the practice believes may be of interest to you.

c) In making initial contact with the practice you consent to the Practice maintaining a marketing dialogue with you until you

either opt out (which you can do at any time) or we decide to desist in promoting our services. The Practice may occasionally

also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our

premises, who may not be employed by us. The Practice does not broker your data and you can ask to be removed from our

marketing database by emailing or phoning the practice using the contact details provided at the end of this privacy notice.

d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of

our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying

information like Internet Protocol (IP) addresses.

e) The Practice website uses cookies and similar technologies to help the website function correctly, improve user experience

and understand how visitors use the site. Some cookies may me set by third-party services used by the Practice, including the

Cliniko online booking system. You can manage your cookie preferences through the cookie banner displayed when visiting the

website.

f) The Practice will only collect the information needed so that it can provide you with the services required.

4 - Legal basis for processing any personal data

To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries

concerning the services provided.

5 - Legitimate interests pursued by the Practice

The Practice processes personal data to provide osteopathic assessment, treatment and ongoing patient care, manage

appointments, maintain accurate clinical records, respond to enquiries and communicate with patients regarding their care and

services.

6 - Consent

Through agreeing to this privacy notice you are consenting to the Practice processing your personal data for the purposes

outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of

this privacy notice.

7 - Disclosure

The Practicewill keep your personal information safe and secure. Access to your patient records will be limited to those

involved in providing your care and managing the operation of the Practice. Personal information will only be disclosed where

required by law or where necessary for the provision of your care.PRIVACY NOTICE (UK GDPR and Data Protection Act 2018)

8 - Retention Policy

The Practice will process personal data during the duration of any treatment and will continue to store only the personal data

needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be

deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details.

Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 - Data storage

All Data is held in the United Kingdom.

10 - Your rights as a data subject

At any point whilst The Practice is in possession of, or processing your personal data, all data subjects have the following

rights:

• Right to information - you can ask for information about what data is being processed and the rationale for such

processing.

• Right of access – you have the right to request a copy of the information that we hold about you.

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our

records.

• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

• Right of portability – you have the right to have the data we hold about you transferred to another organisation.

• Right to object – you have the right to object to certain types of processing such as direct marketing.

• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal

effects of automated processing or profiling.

In the event that the Practice refuses your request under rights of access, we will provide you with a reason as to why, which

you have the right to legally challenge.

At your request the Practice can confirm what information it holds about you and how it is processed.

11 - You can request the following information:

• Identity and the contact details of the person or organisation (the Practice) that has determined how and why to

process your data.

• Contact details of the data protection officer, where applicable.

• The purpose of the processing as well as the legal basis for processing.

• If the processing is based on the legitimate interests of the Practice and information about these interests.

• The categories of personal data collected, stored and processed.

• Recipient(s) or categories of recipients that the data is/will be disclosed to.

• How long the data will be stored.

• Details of your rights to correct, erasure, restrict or object to such processing.

• Information about your right to withdraw consent at any time.

• How to lodge a complaint with the supervisory authority (ICO).

• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter

into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of

failing to provide such data.

• The source of personal data if it wasn’t collected directly from you.

• Any details and information of automated decision making, such as profiling, and any meaningful information about

the logic involved, as well as the significance and expected consequences of such processing.

12 - To access what personal data is held, identification will be required

The Practice will accept the following forms of ID when information on your personal data is requested: a copy of your driving

licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID

listed above and a supporting document is required. If the Practice is dissatisfied with the quality, further information may be

sought before personal data can be released.

All requests should be made to suzyosteopath@gmail.com or by phoning +44 (0) 7767 853874 or writing to us at the address

further below.

13 - Complaints

In the event that you wish to make a complaint about how your personal data is being processed by the Practice you have the

right to complain to us. If you do not get a response within 30 days you can complain to the ICO.

The details for each of these contacts are:

Suzy Croskell Women’s Health Osteopath

Telephone: 07667 853874 or email: suzyosteopath@gmail.com

ICO

Wycliffe House, Water Lane, Wilmslow, SK9 5AFPRIVACY NOTICE (UK GDPR and Data Protection Act 2018)

Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

Last Reviewed: June 2026